Orders are dispatched through NZ Post with tracking during NZ weekdays
Delivery to New Zealand addresses is Monday to Saturday 9am-5pm, excluding public holidays.
All prices are in NZ dollars inclusive of GST.
Because Donna-Klare products are made in small batches on a just in time basis, delivery within NZ may take between two to five business days.
To the UK.
Whilst we make every attempt to ensure your products arrives in perfect condition, you must advise us by email, email@example.com quoting your order number within five business days of receipt if the products are lost or damaged in transit to enable us to remedy the problem.
By ordering, you agree that proof of delivery by our courier provider is sufficient to prove that orders have been received. If you elect to have your package left without signature such as by your front door then proof of delivery will be by the records of our courier provider.
Donna-Klare products are manufactured and packaged to the absolute highest quality possible. . If you have any concerns regarding a Donna-Klare product, you must complete in full our returns web-form within 2 weeks of product receipt providing a full description of your concerns and the batch number. You may request a replacement or refund if a product is defective and you agree to be responsible for the cost and risk of any loss or damage when returning any Donna-Klare products to us that you believe are defective..
We will not disclose customer information to third parties apart from those details required by our freight provider for order fulfilment.
This website and hosting is designed to be secure and safe, to be available and perform fit for purpose. However we cannot commit to any functional or non-functional service level agreements due to the numerous IT variables outside our direct control so the website is provided on a best efforts basis.
All liability is excluded. All warranties, implicit representations and guarantees. whether express or implied, are excluded.with respect to this website or its contents and services it offers including without limitation its currency, completeness, accuracy, or fit for any purpose nor to be free from viruses or unauthorised access... Donna-Klare will not be liable for damages of any kind including without limitation regarding direct, indirect or consequential damages, loss of income or profits, loss of data, or damage to property nor any third party claims arising from or related to the use of this website.
Donna-Klare will not be responsible for any loss resulting from your use or inability to use this website or resulting from unauthorised access to, or alteration of any data transmission caused by factors outside our control.
By visiting this website, you agree not to use the website or information contained for any purpose other than its intended use. Donna-Klare reserves all right (including intellectual property rights such as copyright and branding) and any service accessible on this Website, the Website itself, the Materials and any proprietary information accessible via this Website are the exclusive property of Donna-Klare NZ Ltd and you agree that no such rights or interests will pass to you.
You agree not to copy or replicate all or any part of the design of this Website.